Returns Policy

We only select and despatch the best looking plants. They are all in excellent healthy condition, and we believe them to be true to name. Satisfied customers are important to us, so any complaints will be dealt with quickly and considerately. Should you have a problem, please contact:

Please either phone on 01252 792698 between 9.00am and 5.00pm, Monday to Friday, or email sales@rhododendrons.co.uk. You can write to: Millais Nurseries, Crosswater Farm, Crosswater Lane, Churt, Farnham, Surrey GU10 2JN

Incorrect Goods

If we sent you something you did not order and which was not a substitute item (see below), please contact us within 7 days informing us of the problem. You can then return it within 28 working days unused in its original packaging and we can arrange a refund.

Damaged In Transit

If your purchase is damaged in transit, please contact us within 7 days informing us of the problem. You can return it within 28 days and either have a replacement or a refund. Please make sure you give us your invoice number and return the item in its original packaging.

Damaged or Defective Goods

In the unlikely event that you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We will ask you to send us a photograph so that there is no doubt as to its condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous azalea in the winter, remember it is going to turn up looking pretty bare. This does not mean that there is anything wrong with it, just that it is out of season and will perk up when the weather does. However, provided that you have contacted us within 7 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received the pictures and determined the cause of the problem.

One year Guarantee on Plants

Our plants are all guaranteed for one year after purchase. If the plant fails in the first 12 months, we will ask you to send us a picture of the plant along with your invoice number to sales@rhododendrons.co.uk. Once we have determined the cause of the problem we will endeavour to replace it or refund you. This guarantee does not include any plants damaged due to lack of watering or lack of proper horticultural care on your part. In particular, plants will not be replaced if the plant care guidelines, sent out with the order, have not been followed. You will be charged for delivery on replacement items.

Cancellation

To cancel an order, please send an e-mail to sales@rhododendrons.co.uk with details of the order you wish to cancel. A charge will be made if the order has already been dispatched.

Returns

You can return any plant you are not happy with within 28 days of receiving it provided you have contacted us within 7 days of receipt to advise of its return and that it is not something you have tried out and not liked. We will not pay the costs of returning an item to us.

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.

To get a full refund, simply return the plant to us in its original condition, in its original packaging within 28 days of cancellation.

If the plant has been damaged or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

Substitutes

We reserve the right to send smaller plants if necessary, at reduced prices.