You have the right to cancel the order from when you place the order until 14 days from the day you receive the goods, by notifying us by email, in writing or by completing our Cancellation Form which we can email to you. Return the goods to us in their original condition and packaging within 14 days of cancellation in order to obtain a full refund to your credit/debit card or Paypal account. We will not pay the costs of returning items to us. For your protection and peace of mind, we recommend you obtain proof of postage or ideally use a recorded delivery service.
Whilst the plant(s) are in your possession, you are responsible for taking reasonable care of them. We recommend that you unpack the plant on arrival, keep in a sheltered outdoor location and water as appropriate. We would ask you to return the plant(s) in their original packaging or if this is not possible, then packaging of similar robustness and quality. If on return the plants have been damaged or their condition has deteriorated, we reserve the right to withhold a percentage of the refund value if they need to be reduced in price for resale.
This policy complies with the Consumer Contracts Regulations, 13 June 2014.