FAQ's


What is the best time to order?

We dispatch plants all year. Autumn planting is by far the best time to aid establishment.  Lots of new root will be made in the autumn to support new spring growth and flowering.  However, Rhododendrons can be successfully planted throughout the year.  Early ordering is advised as some plants sell out quickly and will not be available until the following September.  Orders can be placed securely on our website or over the phone. 

How long will it be until my plant arrives?

We aim to deliver as soon as possible, typically 1 to 3 working days for mainland UK, but the vagaries of the weather can sometimes delay things!  Please see more information on delivery here.

How is my plant being delivered?

Deliveries are Tuesday to Friday, and we use an overnight parcel courier to mainland England and Wales.  Deliveries to some areas of Scotland, Islands and Northern Ireland will take 2-3 days.  Large plant orders and orders to the remainder of the EU will take longer.  Specimen plants (over 60-70cm) will be sent by pallet on a large lorry for kerbside delivery only, Wednesday to Friday.

Can I get my plant delivered to another address?

Yes.  Some addresses can be difficult for a courier to locate, or inappropriate for parcels to be left outside.  Customers may prefer to receive their delivery to an alternative address, for example a neighbour or workplace.  Please be aware we may need to contact you for additional security checks.

Can I send a plant as a gift?

Yes.  Plants make perfect gifts for green-fingered friends and relations.  We have such a large range, there might even be one with an appropriate name!  

What happens if I’m not home when my plant arrives?

We prefer to obtain a signature, and can try to arrange delivery on days you are at home.  Alternatively, the courier can follow brief instructions such as ‘leave in porch’, but please note this is at your risk.

Can I reserve a plant that is not in stock?

Sorry we cannot take advance orders for plants that are not in stock.  We propagate over 900 different varieties at our Nursery and some plants are on a three year propagation cycle so you may have to be patient if you are looking for a particular variety.  You can always add the plant to your Wish List and we will let you know when it is available.  Rare plants do sell out quickly and are only grown in small quantities, so prompt ordering will avoid disappointment.

 

When do you get new supplies?

We rarely buy in plants like a garden centre, because nobody else matches our range and quality requirements.  We grow the plants ourselves, so if we are out of stock, the next batch will normally be available in September but this does depend on growing conditions. Many of our plants are on a three year propagation cycle so you may have to be patient if you are looking for a particular variety.

Will you place the plant in my garden for me on delivery?

Sorry, but our couriers will only leave the delivery in a convenient place!

Does the plant have a guarantee?

We take extra care to grow only the healthiest plants, and failures are rare.  Our plants are all guaranteed for one year after purchase. If the plant fails in the first 12 months, we will ask you to send us a picture of the plant along with your invoice number to sales@rhododendrons.co.uk. Once we have determined the cause of the problem we will endeavour to replace it or make an exchange up to the value of the plant. This guarantee does not include any plants damaged due to lack of watering or lack of proper horticultural care on your part. In particular, plants will not be replaced if the plant care guidelines, sent out with the order, have not been followed. We cannot be responsible for any airborne pests and diseases that are out of our control. You will be charged for delivery on replacement items.

 

Can I return the plant if I don’t like it?

You can return any plant you are not happy with within 30 days of receiving it. We will not pay the costs of returning an item to us.  Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return items.  To get a full refund for the plant, simply return it to us in its original condition, in its original packaging within 14 days of cancellation.  If the plant has been damaged or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.