Order information

Plants can be collected from our Nursery or we despatch throughout Europe. Most new crops are ready in early September, and this is the best time for ordering and planting. Other batches become ready throughout the season. We are sorry, but some plants sell out quickly and may not be available until the following year. All orders are processed as soon as payment is received. Prices include VAT @ 20%.

Plant sizes and quality

Our plants compare favourably with those commonly found in garden centres, and will be bushy, clean and correctly labelled. However, we do grow an extensive range of rare plants, some of which can take several years to flower, and their habit can look a little sparse initially. The pictures in the Size Charts are for guidance only. Typical pot diameters in centimetres are 3L (18cm), 5L (22cm), 7.5L (25cm), and 15L (33cm). Plant sizes shown are measured from the top of the pot, or the spread of the plant if the habit is wider (especially yakushimanum varieties).

Delivery

Please look at delivery information for price guidelines and delivery timescales.

Collection

Plants are available all year from our plant centre where most of our popular varieties are arranged by colour to help your selection. Collection avoids despatch charges and we can give personal attention. Come and browse, or simply 'click and collect' and select the 'Collect' option at our secure Checkout. 

Plants are perishable and must be collected within 6 days. We are unable to care for your plants after this time and they will be disposed of without refund.

EU Sales

Due to transport costs, please only order small plants up to 7.5 litre size. We aim to despatch only on Mondays using a tracked road service so that your plants should be delivered throughout Europe by Friday in the same week. We do not recommend ordering in the summer as the weather can be hot and plants will suffer if there are any delays in transit. There is no maximum weight, but please contact us if you wish to order larger quantities so that we can arrange a quotation.

Data Protection

We maintain customers' details for order processing and marketing purposes. We do not sell or exchange them with anyone else. Please advise us if you wish us to amend or remove your details from our database.

Gift Vouchers 

Why not treat your friends to a Millais Nurseries Gift Voucher? These are available for sums greater than £20.00 and can be used for online purchases. Sorry, but they are not redeemable in our Plant Centre.

Ideal for Birthdays, Christmas, Anniversaries and Weddings!

Pay by Phone 

All pay by phone orders need to be completed within 7 days of order date. We will endeavour to send you a gentle reminder, should you not be able to call and pay for your items at the time of purchase (though this is not always possible). Orders not completed within 7 days will be cancelled.